None of these places are unionized, that i know of. It's just sleezy sales people who over-promise, and just dont deliver at all. Thats the dyno company anyway. Tormach, thats just a mistake on their part, but i should not have had to argue with a service person for 15 minutes about how I broke down every box as i opened them, so theres no way I was missing a 6" long piece of steel lol