This is why I just dig up my own part numbers and give it to them. I don't do the whole vin number thing with them. With them they're just covering their butts just in case people come back with special order parts. I know, I was once behind the counter. What happens is that customers come in without vins, then they blame you for not looking it up correctly if it doesn't fit and tries to return a part that you know they tried to use but didn't fix their issue, then the department ends up having a part sit forever.